Gift - Questions and answers

Buy vouchers

Vouchers, if offered in the store, can be purchased like normal items. Once you have purchased a voucher and it has been activated after successful payment, the amount will appear under your shopping cart. Now you can use the link " send voucher " to send the desired amount by e-mail.

How to send vouchers

To send a voucher, please click on the link "Send voucher" in your shopping cart. To send a voucher, we need the following information from you: First and last name of the recipient. A valid e-mail address of the recipient. The desired amount (you can also send partial amounts of your credit). A short message to the recipient. Please double check your information before sending. You have the possibility to correct your information at any time before sending.

Shopping with vouchers

As soon as you have a credit, you can use it to pay for your order. During the order process you have the possibility to redeem your credit. If the credit is less than the value of the goods you must choose your preferred payment method for the difference. If your credit exceeds the value of the goods, the remaining credit is of course available for your next order.

Posting vouchers

If you have received a voucher by e-mail, you can book the amount as follows:
1. click on the link given in the e-mail. If you do not have a personal customer account yet, you have the possibility to open one.
2. after you have added a product to the shopping cart, you can enter your voucher code there.

In case of problems:

If, contrary to expectations, there should be any problems with a voucher or you have not received all the answers to your questions, please contact us by e-mail : mail@dieckmann-aroma-kaffee.de. Please describe the problem as detailed as possible, important details are among others: Your customer number, the voucher code, error messages from the system and the browser you are using.

Shopping Cart